Shipping & Returns

GrindingSteel.com Shipping Policy

Thanks for shopping with us. The following is an outline of our shipping policy. Please notify us if you have further questions or if we failed to mention something prior to finalizing your purchase. 

  • Items are not shipped until they are paid for. 

  • Items may take up to 48 hours to ship out of our store and may take up to 10 days to reach customers in the continental United States.

  • If we mistakenly sell you an item that is not in stock, we will notify you within 24 hours and discuss a resolution at that time.

  • All shipments have tracking numbers. 

  • GrindingSteel.com ships via United States Postal Service and UPS only. 

  • If an item is damaged in transit or shows as delivered but you do not receive it, you will be responsible for filing the claim with the USPS or UPS. If you request documentation for the claim from GrindingSteel.com, it may take up to 48 hours to receive it. Claims can be initiated on the following pages: 

  • NOTE: Claims for damaged deliveries are best reported by the recipient as you/they will need to submit photos of the box and inventory. 

GrindingSteel.com Return & Exchange Policy

Hey! We're not perfect and neither are our customers. Our return and exchange policy is responsive to this belief. Let us know if you have any questions prior to completing your purchase. 

  • If we fail to get your order right, we will ship you what's missing and cover the cost. 

  • If you ordered the wrong items, drop us a message and let us know. We'll get the right order out to you upon payment and refund your original order (minus the shipping) as soon as we get those items back in our inventory. Return shipping is on YOU in this case.  

  • Requests for refunds or exchanges must be submitted via our Contact Form within 5 calendar days of delivery. 

Marketplace Shipping, Return, & Exchange Policy

Policy outline coming soon!

Contact Information

922 Greenleaf Dr

Fayetteville, NC 28303

(By appointment only)

Tel: 910-250-9692

Contact Form

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